Guest identity verification

Assisted self check-in with identity verification.

A digital flow to help the property verify that the document belongs to the person checking in.

Guest identity verification is a service that can be integrated into Keyless® Self Check-in to make the guest registration step more orderly, secure and professional.

Faceck – guest identity verification
Main functions

A digital check before access.

The service guides the guest through a step-by-step flow, reducing errors and manual steps.

Guest document

The guest uploads the required document within the self check-in flow.

Guided selfie

The system can request a selfie to compare it with the document.

Verification result

The property gets digital support to assess identity matching.

Cautious and professional messaging

It's best to speak of "guest identity verification" rather than just "facial recognition". The service should be presented as support for the self check-in process, in compliance with applicable procedures and disclosures.

Operational flow

More control before generating access.

Verification can become a step in the guest journey before sending or activating access codes.

1
The guest opens the linkThey access the self check-in page from their smartphone.
2
Uploads document and selfieThey follow the guided instructions to complete the verification.
3
The system processes itThe comparison provided by the service is carried out.
4
More orderly accessThe property can proceed with greater control over guest management.
Why it matters

Automating the door isn't enough. The process needs order.

Guest identity verification completes self check-in, turning it from a simple code delivery into a more professional digital process.

Hospitality

Useful for properties that want to reduce physical presence and manual checks.

Operational security

Helps connect identity, stay and access in a single flow.

Clearer process

The guest follows guided steps and the property maintains greater order.

Want to add identity verification to your self check-in?

We can connect verification, guest page, codes, QR code and door opening in a single Keyless® digital flow.

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